You can conveniently manage your daily banking with Desjardins user-friendly app.
You can your bills, deposit checks from any location, and send money to others or across accounts.
You can also control your credit cards, loans, and lines of credit as well and much more.
Are you facing issues in the Desjardins app, Desjardins app not working for you?
Are you facing any of below issue:
- Desjardins app crashing/ freezing/ stopping
- Desjardins app stuck on loading
- Desjardins login issue
- Desjardins something went wrong
- Desjardins app black screen or white screen
Don’t worry you are not alone.
Lot of other people also face the same issue.
In this article, we will explain why the Desjardins app is not working and how to fix it.
Why Is The Desjardins App Not Working?
If Desjardins app not working, It can happen due to several reasons, such as:
- Your device is not compatible with Desjardins app
- You have turned on the low data mode in your mobile
- You haven’t updated the Desjardins app in a long while
- There may be a glitch or a bug in the Desjardins app.
- Desjardins server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix Desjardins App Not Working?
Fix 1: Try Alternating Between Wi-Fi And Mobile Data
One of the most common reasons why the Desjardins app is not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if the Desjardins app issue is related to your connection.
If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed.
Turn ON and OFF your mobile data or check the router in case you are using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening Desjardins App
Sometime, closing and again opening the Desjardins app resolved the issue.
So, First close the app and then try to open it again.
It will fix your issue and the Desjardins app will work fine.
If the Desjardins app is still not working then try out other fixes.
Fix 3: Check Desjardins Server Is Down Or Not
If Desjardins is not working then there are chances that there is a bug or glitch in the Desjardins App or the Desjardins server is down.
There are many ways to check if the Desjardins server is down or if there is some bug/ glitch in Desjardins.
First way is to go to downdetector >> Search for Desjardins >> check if there is a spike in the graph or not.
If there is a spike then either Desjardins server is down or there is some bug.
Another way is just search on Twitter “Desjardins down”.
You can check the latest tweets regarding the same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by the Desjardins team or the Desjardins server is up.
Fix 4: Log Out And Login Into Desjardins App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If the Desjardins app is still not working then try out other fixes.
Fix 5: Clear Desjardins App Cache
Most of the time, when there is some issue with a Desjardins app, clearing the app cache will resolve the issue.
To clear the Desjardins App cache,
For Android users, Go to settings >> Find Desjardins App and click on that >> Tap on clear cache >> Desjardins App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Desjardins App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Desjardins app.
Check Desjardins app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open SweatDesjardins at least once every 12 hours.
For Android users, Go to settings >> Search for SweatDesjardins app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall Desjardins App
To Fix Desjardins app issues, first delete and then reinstall the Desjardins app.
Sometimes Uninstalling and Reinstalling the Desjardins app will resolve the issue.
So, First Uninstall the app from your phone after that re-install again and check if the Desjardins app is working or not.
If the Desjardins app is still not working then try other fixes.
Fix 8: Update Desjardins App To Latest Version
One of the potential reasons for the Desjardins app stopped working is you are using an older version of Desjardins app.
Updating the Desjardins app to the latest version will fix all previous bugs in the app which were known to the Desjardins support team.
Always update the Desjardins app with the latest version because sometimes the old version does not work perfectly.
If your Desjardins app version is outdated then it may not work properly.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.
For Android users, Update Desjardins app from Google Play Store.
For iPhone users, Update Desjardins app from App Store.
Fix 9: Disable VPN
If you are using VPN on your device and it’s enabled then the Desjardins App might not work.
So, First disable the VPN on your device and then check if the Desjardins app will work.
Fix 10: Check The Compatibility Of Your Device With Desjardins App
If the Desjardins app is not working on your device, then first check compatibility of your device with the Desjardins app.
If your device is not compatible with the Desjardins app then use another device which is compatible with the Desjardins app.
The Desjardins app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If the above solution is not working then sometimes, there is an issue with your device not Desjardins app.
So, Close the Desjardins app and hard reboot your device.
After rebooting the device, the Desjardins App will work fine.
Fix 12: Contact Desjardins Support Team
After performing the above fixes, if the Desjardins app is still not working then contact the Desjardins support team.
Explain your issue properly to the Desjardins support team.
After that follow the Desjardins team instruction.
They will help you to fix your Desjardins app related issue.
Desjardins Notification Not Working
Desjardins app notification not working because you have not enabled the notification for Desjardins app.
For Android users, Go to settings >> Go to apps >> Tap on Desjardins app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Desjardins app >> Toggle ON notifications.
Notification will be enabled for the Desjardins app.
Note: Available screens, settings or steps may vary by software version, and phone model.
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