Citi Mobile app provides the joy of banking at your fingertips.
It is a one-stop solution to manage your accounts, investments and credit cards on your phone.
Are you facing issue in Citi app, Citi app not working for you?
Or Citi app crashing or Citi app not loading or Citi login issue.
Don’t worry you are not alone.
Lot of other people also face the same issue.
In this article, we will explain why Citi app not working and how to fix it.
Why Is Citi App Not Working?
If Citi app not working, It can happen due to several reasons, such as:
- Your device is not compatible with Citi app
- You have turned on the low data mode in your mobile
- You haven’t updated the Citi app in a long while
- There may be a glitch or a bug in the Citi app.
- Citi server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix Citi App Not Working?
Fix 1: Check For Stable Internet Connection
One of the most common reasons why Citi app not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if Citi app issue is related to your connection.
If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed.
Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening Citi App
Sometime, closing and again opening the Citi app resolved the issue.
So, To fix Citi app related issue, first close the app and then try to open again.
It will fix your issue and Citi app will work fine.
If still Citi app not working then try out other fixes.
Fix 3: Check Citi Server Is Down Or Not
If Citi is not working then there are chances that there are some bug or glitch in Citi App or Citi server is down.
There are many ways to check if Citi server is down or if there is some bug/ glitch in Citi.
First way is go to downdetector >> Search for Citi >> check if there is spike in the graph or not.
If there is spike then either Citi server is down or there is some bug.
Another way is just search on Twitter “Citi down”.
You can check latest tweets regarding same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by Citi team or Citi server is up.
Fix 4: Log Out And Login Into Citi App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still Citi app not working then try out other fixes.
Fix 5: Clear Citi App Cache
Most of time, when there is some issue with Citi app, clearing the app cache will resolve the issue.
So, To fix the Citi app issue, clear Citi app cache.
To clear the Citi App cache,
For Android users, Go to settings >> Find Citi App and click on that >> Tap on clear cache >> Citi App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Citi App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Citi app.
Check Citi app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open Sweatcoin at least once every 12 hours.
For Android users, Go to settings >> Search for Sweatcoin app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall Citi App
To Fix Citi app issue, first delete and then reinstall the Citi app.
Sometime Uninstalling and Reinstalling the Citi app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check Citi app is working or not.
If still Citi app not working then try other fixes.
Fix 8: Update Citi App To Latest Version
One of the potential reason for Citi app stopped working is you are using older version of Citi app.
Updating the Citi app to latest version will fix all previous bug in the app which were known to Citi support team.
Always update Citi app with latest version because Sometime old version not work perfectly.
If your Citi app version is outdated then it may not work properly.
Updating the Citi app to latest version will fix all previous bug in the app which were known to Citi support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
For Android users, Update Citi app from Citi.
For iPhone users, Update Citi app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and its enabled then Citi App might not work.
So, First disable the VPN in your device and then check Citi app will work.
Fix 10: Check Compatibility Of Your Device With Citi App
If Citi app not working on your device, then first check compatibility of your device with Citi app.
If your device is not compatible with the Citi app then use another device which is compatible with Citi app, Citi app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If above solution not working then sometimes, there is an issue with your device not Citi app.
So, Close the Citi app and hard reboot your device.
After rebooting the device, Citi App will work fine.
Fix 12: Contact Citi Support Team
After performing the above fixes, if Citi app still not working then contact Citi support team.
Explain your issue properly to Citi support team.
After that follow the Citi team instruction.
They will help you to fix your Citi app related issue.
Citi App Notification Not Working
Citi app notification not working because you have not enabled the notification for Citi app.
For Android users, Go to settings >> Go to apps >> Tap on Citi app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Citi app >> Toggle ON notifications.
Notification will be enabled for Citi app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix Citi app issue, check for stable internet connection, Close then Reopen app and update Citi app to latest version.
This will fix your issue and the Citi App will work fine.
Alternately, If there is some bug or glitch in Citi App.
So, in this case wait till the bug is resolved by Citi team.
After that also update the Citi app to latest version if available and Citi App will work fine.
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