Fix: Canvas App Not Working

Canvas app

Utilize the Canvas Student mobile app to access your classes while you’re on the road!

In the present, students can Send and receive messages, View grades and course materials, Submit assignments, Keep track of course work with a to-do list and calendar etc.

Are you facing issue in Canvas app, Canvas app not working for you? Or Canvas app crashing or Canvas app not loading or Canvas login issue. 

Don’t worry you are not alone. Lot of other people also face the same issue.

In this article, we will explain why Canvas app not working and how to fix it.

Why Is Canvas App Not Working?

If Canvas app not working, It can happen due to several reasons, such as:

  • There may be a glitch or a bug in the Canvas app.
  • Canvas server is down
  • Your device is not compatible with Canvas app
  • You are using VPN on Your device
  • You have turned on the low data mode in your mobile
  • You haven’t updated the Canvas app in a long while
  • Your Wi-Fi or mobile data is not working properly

How To Fix Canvas App Not Working?

Fix 1: Check For Stable Internet Connection

One of the most common reasons why your Canvas app not working is an unstable internet connection. 

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if Canvas app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.

Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 2: Try Closing And Reopening Canvas App 

Sometime, closing and again opening the app resolve Canvas app related issue. 

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So, To fix Canvas app related issue, first close the app and then try to open again. It will fix your issue and Canvas app will work fine.

If still Canvas app not working then try out other fixes.

Fix 3: Check Canvas Server Is Down Or Not

If Canvas is not working then there are chances that there are some bug or glitch in Canvas App or Canvas server is down. 

There are many ways to check if Canvas server is down or if there is some bug/ glitch in Canvas.

First way is go to downdetector >> Search for Canvas >> check if there is spike in the graph or not.

If there is spike then either Canvas server is down or there is some bug.

Another way is just search on Twitter “Canvas down”. You can check latest tweets regarding same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by Canvas team or Canvas server is up.

Fix 4: Log Out And Login Into Canvas App

To Fix Canvas App issue, first logout from the app and then again login into the app. This Will fix the issue and Canvas App will work fine.

If still Canvas app not working then try out other fixes.

Fix 5: Clear Canvas App Cache

Most of time, when there is some issue with Canvas app, clearing the app cache will resolve the issue. 

So, To fix the Canvas app issue, clear Canvas app cache. To clear the Canvas App cache,

For Android users, Go to settings >> Find Canvas App and click on that >> Tap on clear cache. Canvas App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find Canvas App and click on that >> Tap on iPhone Storage >>  Tap on Offload App button >> Again Reinstall Canvas app.

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Check Canvas app working or not after Clearing the app cache.

Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model. 

Fix 6: Delete And Reinstall Canvas App

To Fix Canvas app issue, first delete and then reinstall the Canvas app. Sometime Uninstalling and Reinstalling the Canvas app will resolve the issue. 

So, First Uninstall the app from your phone after that re install again and check Canvas app is working or not. 

If still Canvas app not working then try other fixes.

Fix 7: Update Canvas App To Latest Version

To Fix Canvas app issue, update Canvas app with latest version because Sometime old version not work perfectly.

If your Canvas app version is outdated then it may not work properly. 

Also updating the Canvas app to latest version will fix all previous bug in the app which were known to Canvas support team.

You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.

For Android users, Update Canvas app from google play store.

For iPhone users, Update Canvas app from App Store.

Fix 8: Disable VPN 

If you are using VPN in your device and its enabled then Canvas App might not work.

So, To Fix Canvas App issue, first disable the VPN in your device and then check Canvas app will work.

Fix 9: Check Compatibility Of Your Device With Canvas App

If Canvas app not working on your device, then first check compatibility of your device with Canvas app. 

If your device is not compatible with the Canvas app then use another device which is compatible with Canvas app, Canvas app will work fine and the issue will be resolved.

Fix 10: Restart Your Device

If above solution not working then sometimes, there is an issue with your device not Canvas app. So, Close the Canvas app and restart your device.

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After Restarting the device, Canvas App will work fine.

Fix 11: Contact Canvas Support Team

After performing the above fixes, if Canvas app still not working then contact Canvas support team.

Explain your issue properly to Canvas support team. After that follow the Canvas team instruction.

They will help you to fix your Canvas app related issue.

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Canvas App Not Showing Courses

if you are not able see your courses in the Canvas app, You need to choose your preferred courses on the Canvas browser.

Your Canvas Student app dashboard may not show any course cards if you haven’t added any courses to your favorites list or if there aren’t any open courses.

In your Canvas browser, Tap on the Global Navigation Courses >> Tap the All Courses >> In the All Courses list, locate the course(s) you wish to view in your dashboard and click the Favorite icon next to the course. 

You can now view your favorite courses in the Canvas app. 


To Fix Canvas app issue, check for stable internet connection, Close then Reopen app and update Canvas app to latest version. This will fix your issue and the Canvas App will work fine.

Alternately, If there is some bug or glitch in Canvas App. So, in this case wait till the bug is resolved by Canvas team. 

After that also update the Canvas app to latest version if available and Canvas App will work fine.

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