Top up your energy on the go with the Boost Top-up app for PAYG Smart customers. It makes managing your PAYG energy easy.
Are you facing issue in Boost Top-up app, Boost Top-up app not working for you?
Or Boost Top-up app crashing or Boost Top-up app not loading or Boost Top-up login issue.
Don’t worry you are not alone. Lot of other people also face the same issue.
In this article, we will explain why Boost Top-up app not working and how to fix it.
Why Is Boost Top-up App Not Working?
If Boost Top-up app not working, It can happen due to several reasons, such as:
- Your device is not compatible with Boost Top-up app
- You have turned on the low data mode in your mobile
- You haven’t updated the Boost Top-up app in a long while
- There may be a glitch or a bug in the Boost Top-up app.
- Boost Top-up server is down
- Your Wi-Fi or mobile data is not working properly
How To Fix Boost Top-up App Not Working?
Fix 1: Check For Stable Internet Connection
One of the most common reasons why Boost Top-up app not working is an unstable internet connection.
So, The first step is to check and ensure a stable internet connection.
However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.
Try alternating between Wi-Fi and mobile data to see if Boost Top-up app issue is related to your connection. If your experience differs, we recommend you reach out to your service provider for more info.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 2: Try Closing And Reopening Boost Top-up App
Sometime, closing and again opening the Boost Top-up app resolved the issue.
So, To fix Boost Top-up app related issue, first close the app and then try to open again. It will fix your issue and Boost Top-up app will work fine.
If still Boost Top-up app not working then try out other fixes.
Fix 3: Check Boost Top-up Server Is Down Or Not
If Boost Top-up is not working then there are chances that there are some bug or glitch in Boost Top-up App or Boost Top-up server is down.
There are many ways to check if Boost Top-up server is down or if there is some bug/ glitch in Boost Top-up.
First way is go to downdetector >> Search for Boost Top-up >> check if there is spike in the graph or not.
If there is spike then either Boost Top-up server is down or there is some bug.
Another way is just search on Twitter “Boost Top-up down”. You can check latest tweets regarding same or not.
In this case, you can’t do anything so just wait for some time until the bug is resolved by Boost Top-up team or Boost Top-up server is up.
Fix 4: Log Out And Login Into Boost Top-up App
You can try to logout from the app and then again login into the app.
After that check issue is resolved or not.
If still Boost Top-up app not working then try out other fixes.
Fix 5: Clear Boost Top-up App Cache
Most of time, when there is some issue with Boost Top-up app, clearing the app cache will resolve the issue.
So, To fix the Boost Top-up app issue, clear Boost Top-up app cache. To clear the Boost Top-up App cache,
For Android users, Go to settings >> Find Boost Top-up App and click on that >> Tap on clear cache >> Boost Top-up App cache will be cleared.
For iPhone users, Go to iPhone settings >> Go to General >> Find Boost Top-up App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall Boost Top-up app.
Check Boost Top-up app working or not after Clearing the app cache.
Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.
Fix 6: Disable Battery Saving Mode
Make sure nothing is being affected by “Low Power Mode.”
Low Power Mode is OK, however if you do, make sure you open Sweatcoin at least once every 12 hours.
For Android users, Go to settings >> Search for Sweatcoin app >> Toggle OFF Battery Saver mode if it is Toggle ON.
For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.
Note: Available screens, settings or steps may vary by software version, and phone model.
Fix 7: Delete And Reinstall Boost Top-up App
To Fix Boost Top-up app issue, first delete and then reinstall the Boost Top-up app. Sometime Uninstalling and Reinstalling the Boost Top-up app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check Boost Top-up app is working or not.
If still Boost Top-up app not working then try other fixes.
Fix 8: Update Boost Top-up App To Latest Version
One of the potential reason for Boost Top-up app stopped working is you are using older version of Boost Top-up app.
Updating the Boost Top-up app to latest version will fix all previous bug in the app which were known to Boost Top-up support team.
Always update Boost Top-up app with latest version because Sometime old version not work perfectly.
If your Boost Top-up app version is outdated then it may not work properly.
Updating the Boost Top-up app to latest version will fix all previous bug in the app which were known to Boost Top-up support team.
‘Update’ means you’re not on the latest version and you need to update your App.
You can also do an auto update of the app if you want, that will keep your app updated always with latest version and bug free.
For Android users, Update Boost Top-up app from Boost Top-up.
For iPhone users, Update Boost Top-up app from App Store.
Fix 9: Disable VPN
If you are using VPN in your device and its enabled then Boost Top-up App might not work.
So, First disable the VPN in your device and then check Boost Top-up app will work.
Fix 10: Check Compatibility Of Your Device With Boost Top-up App
If Boost Top-up app not working on your device, then first check compatibility of your device with Boost Top-up app.
If your device is not compatible with the Boost Top-up app then use another device which is compatible with Boost Top-up app, Boost Top-up app will work fine and the issue will be resolved.
Fix 11: Hard Reboot Your Device
If above solution not working then sometimes, there is an issue with your device not Boost Top-up app. So, Close the Boost Top-up app and hard reboot your device.
After rebooting the device, Boost Top-up App will work fine.
Fix 12: Contact Boost Top-up Support Team
After performing the above fixes, if Boost Top-up app still not working then contact Boost Top-up support team.
Explain your issue properly to Boost Top-up support team. After that follow the Boost Top-up team instruction.
They will help you to fix your Boost Top-up app related issue.
Boost Top-up App Notification Not Working
Boost Top-up app notification not working because you have not enabled the notification for Boost Top-up app.
For Android users, Go to settings >> Go to apps >> Tap on Boost Top-up app >> Toggle ON notification.
For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on Boost Top-up app >> Toggle ON notifications.
Notification will be enabled for Boost Top-up app.
Note: Available screens, settings or steps may vary by software version, and phone model.
Conclusion
To Fix Boost Top-up app issue, check for stable internet connection, Close then Reopen app and update Boost Top-up app to latest version. This will fix your issue and the Boost Top-up App will work fine.
Alternately, If there is some bug or glitch in Boost Top-up App. So, in this case wait till the bug is resolved by Boost Top-up team.
After that also update the Boost Top-up app to latest version if available and Boost Top-up App will work fine.
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