Fix: EbtEDGE App Not Working

By Jyoti . November 16, 20225 Mins read

ebtEDGE mobile application simplifies your life when you depend on SNAP or TANF benefits.

It allows you to view your benefits at the touch of a finger.

ebtEDGE allows you to check your balances, and review your transaction history.

If you have both SNAP and TANF benefits you will have access to view both benefits at the same time.

Are you facing issues in the ebtEDGE app, ebtEDGE app not working for you?

Are you facing any of below issue:

ebtEDGE app crashing/ freezing/ stopping
ebtEDGE app stuck on loading
ebtEDGE login issue
ebtEDGE something went wrong
ebtEDGE app black screen or white screen

Don’t worry you are not alone. Lot of other people also face the same issue.

In this article, we will explain why the ebtEDGE app is not working and how to fix it.

Why Is The EbtEDGE App Not Working?

If ebtEDGE app not working, It can happen due to several reasons, such as:

Your device is not compatible with ebtEDGE app
You have turned on the low data mode in your mobile
You haven’t updated the ebtEDGE app in a long while
There may be a glitch or a bug in the ebtEDGE app.
ebtEDGE server is down
Your Wi-Fi or mobile data is not working properly

How To Fix EbtEDGE App Not Working?

Fix 1: Try Alternating Between Wi-Fi And Mobile Data

One of the most common reasons why the ebtEDGE app is not working is an unstable internet connection.

So, The first step is to check and ensure a stable internet connection.

However, some factors, such as big walls between your device and wireless router or interference from other home equipment, might weaken your network signal.

Try alternating between Wi-Fi and mobile data to see if the ebtEDGE app issue is related to your connection.

If your experience differs, we recommend you reach out to your service provider for more info.

So, check your internet speed. Turn ON and OFF your mobile data or check the router in case you are using wifi.

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Also, try to switch from mobile network to wifi or wifi to mobile network.

Fix 2: Try Closing And Reopening EbtEDGE App

Sometime, closing and again opening the ebtEDGE app resolved the issue.

So, First close the app and then try to open it again. It will fix your issue and the ebtEDGE app will work fine.

If the ebtEDGE app is still not working then try out other fixes.

Fix 3: Check EbtEDGE Server Is Down Or Not

If ebtEDGE is not working then there are chances that there is a bug or glitch in the ebtEDGE App or the ebtEDGE server is down.

There are many ways to check if the ebtEDGE server is down or if there is some bug/ glitch in ebtEDGE.

First way is to go to downdetector >> Search for ebtEDGE >> check if there is a spike in the graph or not.

If there is a spike then either ebtEDGE server is down or there is some bug.

Another way is just search on Twitter “ebtEDGE down”. You can check the latest tweets regarding the same or not.

In this case, you can’t do anything so just wait for some time until the bug is resolved by the ebtEDGE team or the ebtEDGE server is up.

Fix 4: Log Out And Login Into EbtEDGE App

You can try to logout from the app and then again login into the app.

After that check issue is resolved or not.

If the ebtEDGE app is still not working then try out other fixes.

Fix 5: Clear EbtEDGE App Cache

Most of the time, when there is some issue with a ebtEDGE app, clearing the app cache will resolve the issue.

To clear the ebtEDGE App cache,

For Android users, Go to settings >> Find ebtEDGE App and click on that >> Tap on clear cache >> ebtEDGE App cache will be cleared.

For iPhone users, Go to iPhone settings >> Go to General >> Find ebtEDGE App and click on that >> Tap on iPhone Storage >> Tap on Offload App button >> Again Reinstall ebtEDGE app.

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Check ebtEDGE app working or not after Clearing the app cache.

Note: Available screens, settings or steps for clearing the cache may vary by software version, and phone model.

Fix 6: Disable Battery Saving Mode

Make sure nothing is being affected by “Low Power Mode.”

Low Power Mode is OK, however if you do, make sure you open SweatebtEDGE at least once every 12 hours.

For Android users, Go to settings >> Search for SweatebtEDGE app >> Toggle OFF Battery Saver mode if it is Toggle ON.

For iPhone users, Go to settings >> Battery >> Low Power Mode >> Toggle OFF if it is Toggle ON.

Note: Available screens, settings or steps may vary by software version, and phone model.

Fix 7: Delete And Reinstall EbtEDGE App

To Fix ebtEDGE app issues, first delete and then reinstall the ebtEDGE app. Sometimes Uninstalling and Reinstalling the ebtEDGE app will resolve the issue.

So, First Uninstall the app from your phone after that re-install again and check if the ebtEDGE app is working or not.

If the ebtEDGE app is still not working then try other fixes.

Fix 8: Update EbtEDGE App To Latest Version

One of the potential reasons for the ebtEDGE app stopped working is you are using an older version of ebtEDGE app.

Updating the ebtEDGE app to the latest version will fix all previous bugs in the app which were known to the ebtEDGE support team.

Always update the ebtEDGE app with the latest version because sometimes the old version does not work perfectly.

If your ebtEDGE app version is outdated then it may not work properly.

‘Update’ means you’re not on the latest version and you need to update your App.

You can also do an auto update of the app if you want, that will keep your app updated always with the latest version and bug free.

For Android users, Update ebtEDGE app from Google Play Store.

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For iPhone users, Update ebtEDGE app from App Store.

Fix 9: Disable VPN

If you are using VPN on your device and it’s enabled then the ebtEDGE App might not work.

So, First disable the VPN on your device and then check if the ebtEDGE app will work.

Fix 10: Check The Compatibility Of Your Device With EbtEDGE App

If the ebtEDGE app is not working on your device, then first check compatibility of your device with the ebtEDGE app.

If your device is not compatible with the ebtEDGE app then use another device which is compatible with the ebtEDGE app. The ebtEDGE app will work fine and the issue will be resolved.

Fix 11: Hard Reboot Your Device

If the above solution is not working then sometimes, there is an issue with your device not ebtEDGE app. So, Close the ebtEDGE app and hard reboot your device.

After rebooting the device, the ebtEDGE App will work fine.

Fix 12: Contact EbtEDGE Support Team

After performing the above fixes, if the ebtEDGE app is still not working then contact the ebtEDGE support team.

Explain your issue properly to the ebtEDGE support team. After that follow the ebtEDGE team instruction.

They will help you to fix your ebtEDGE app related issue.

EbtEDGE App Notification Not Working

ebtEDGE app notification not working because you have not enabled the notification for ebtEDGE app.

For Android users, Go to settings >> Go to apps >> Tap on ebtEDGE app >> Toggle ON notification.

For iPhone users, Go to Settings >> Tap on notifications >> Scroll down and Tap on ebtEDGE app >> Toggle ON notifications.

Notification will be enabled for the ebtEDGE app.